Call us to arrange a free care assessment +44 1708 755530.

Frequently Asked Questions

Here are some frequently asked questions on Radecare Ltd;

How is Radecare Ltd Support Arranged?

Arranging support with Radecare Ltd is a quick and straightforward process. Once a Radecare Ltd care manager conducts an initial care assessment, a comprehensive care plan is created. This plan includes your specific care needs, visit timings, interests, contacts, medication details, and more. After your approval, a suitable member from our care team will be assigned to you and introduced at a convenient time. In case of emergency or short-notice bookings, an introduction may not always be possible. However, rest assured that all our care team members undergo thorough checks in accordance with the Care Quality Commission’s recruitment guidelines. You can view the checklist by following the provided link.

How to Modify or Cancel Your Radecare Ltd Support Arrangements?

At any point, if you are dissatisfied with the care you receive, you can contact our office team to express your concerns, request changes, or cancel your care. Your home, your care, your choice — with just a 24-hour notice, you can inform us about your preferences.

What Can Your Radecare Ltd Carer Assist You With?

Our dedicated carers can assist you with a wide range of tasks and care needs. To determine the type of support you require, we recommend having an informal chat with our team. Whether it’s household chores, cooking, personal care, or medication support, we have the ability to help you in numerous ways.

Ensuring Your Personal Security with Radecare Ltd:

Prior to commencing work with Radecare Ltd, every team member undergoes a rigorous recruitment screening process. This includes thorough checks of their identification, background, references, and qualifications. Only after passing these checks is a Radecare Ltd ID card created, ensuring your peace of mind.

After-Hours Support:

In the event that our office is closed, our phone number automatically diverts to an on-call service manned by the Radecare Ltd management team. This service operates from 5 pm on weekdays, as well as during weekends and holidays. While it is not automated, if your call goes unanswered, please leave a message and we will promptly return your call.

Payment Methods for Radecare Ltd Carers:

At the end of each month, we will send you a bill reflecting the hours of care provided. You can choose your preferred payment method, such as bank transfer or cheque.

Accreditation and Monitoring of Radecare Ltd:

Radecare Ltd is proud to be accredited and monitored by the Care Quality Commission, the independent regulator of health and social care in England. This commission inspects all providers of health and social care services, using the gathered evidence to generate detailed reports on the quality of care being delivered. These reports include service ratings, represented by an overall service score ranging from ‘inadequate’ to ‘requires improvement,’ ‘good,’ or ‘outstanding.’ By making these reports available, clients and care providers gain valuable insights to inform their decisions and continually enhance their services. We are delighted to share that our first published report received an overall rating of ‘Good.'”